Terms of sale and use (Terms)

1. Purpose & acceptance

These terms of sale and use (the "Terms") govern the subscription to the Naskel service, entered into with CONTRÉ Clément operating under the trade name CCFlow ("Naskel", the "publisher") via app.naskel.io, by any individual or legal entity (the "customer").

Creating an account and using the service constitute unreserved acceptance of these Terms and their annexes, including the data processing agreement (DPA, art. 28 GDPR), which forms an integral part of them.

2. Service reserved for professionals

The service is reserved for professionals acting for the purposes of their business. The customer acknowledges that they are not contracting as a consumer. Accordingly, the right of withdrawal set out in articles L221-18 et seq. of the French Consumer Code, consumer mediation and consumer-specific legal warranties do not apply.

3. Service description

Naskel is an online business-management suite hosted in the European Union. It brings together client management (CRM), quotes, invoices, the mailbox, the calendar and an artificial-intelligence engine (Mistral, hosted in the EU).

The service is provided "as is". The publisher does not guarantee any commercial result (revenue, number of clients, conversion rate): Naskel is a tool, not an obligation of result.

4. Free trial

Every new account benefits from a 14-day free trial, with no credit card required. At the end of the trial, the customer can subscribe to the Starter plan or have their access suspended. Data is kept for 30 days after suspension, then deleted.

5. Price & payment

The Starter plan is billed at €39 including tax per month and per seat. The price is shown inclusive of tax because the publisher benefits from the VAT exemption (VAT not applicable, art. 293 B of the French General Tax Code (CGI)). Each additional seat is billed at the same monthly rate.

Payment is made by monthly automatic debit through the provider Stripe. The subscription renews automatically each month until cancelled.

6. Changes to price & Terms

The publisher may change the price or these Terms. Any change is notified to the customer in advance (for example by email), with reasonable notice of at least 30 days before it takes effect. If the customer refuses the change, they may cancel free of charge before it takes effect.

7. Term, renewal & cancellation

The subscription has no minimum term. The customer can cancel at any time from their account settings. Cancellation takes effect at the end of the current billing period; no pro-rata refund is due for the period already started.

8. Intellectual property

The software, its code, its trademark and its graphic elements remain the exclusive property of CCFlow. The customer receives a personal, non-exclusive, non-transferable licence to use the service, limited to the duration of the subscription.

The data and content entered or imported by the customer remain their property. The publisher acquires no rights over that content beyond what is strictly necessary to provide the service.

9. User obligations & acceptable use

The customer is responsible for the accuracy of the data they enter and for the security of their credentials. They undertake to use the service lawfully, in particular when sending emails from their connected mailbox: compliance with anti-spam rules, with the GDPR towards their own contacts, with consent collection (opt-in) and with the ability to unsubscribe.

The following are prohibited in particular: distributing unlawful content, reverse-engineering the software, reselling or making the service available to third parties, and any deliberate overloading of the infrastructure. The publisher accepts no liability for the content sent by the customer from their connected mailbox.

10. Availability & maintenance

The publisher provides the service on a best-effort basis. No contractual service level (SLA) is guaranteed during the launch phase. Scheduled or emergency maintenance windows may cause temporary interruptions.

11. Personal data

For the customer's own account data, the publisher acts as a data controller: see the privacy policy.

For the personal data of the user's own end-customers, prospects and contacts (CRM, content of emails read, calendar), the publisher acts as a processor within the meaning of article 28 of the GDPR, on behalf of the customer: see the data processing agreement (DPA).

12. Suspension & termination for breach

The publisher may suspend or terminate access in the event of non-payment, abuse, unlawful use or breach of these Terms, after a formal notice that remains without effect within a reasonable period. In the event of a security emergency, suspension may be immediate.

13. Warranties & limitation of liability

The publisher undertakes to provide a service in line with the state of the art. Its liability, for all losses combined, is capped at the amounts actually paid by the customer over the last 12 months. Indirect damages (loss of revenue, data, business or clientele) are excluded.

These limitations do not apply in the event of gross or wilful misconduct, personal injury, nor where they would deprive an essential obligation of the publisher of its substance (art. 1170 and 1171 of the French Civil Code).

14. Reversibility

At any time and at the end of the contract, the customer can export all of their data from the application (CSV, PDF and ZIP formats). Their data is then kept for 30 days, then permanently deleted, subject to legal retention obligations.

15. Force majeure

Neither party can be held liable for a failure caused by an event of force majeure within the meaning of article 1218 of the French Civil Code and French case law.

16. Governing law & disputes

These Terms are governed by French law. Failing an amicable resolution, any dispute shall fall under the jurisdiction of the courts of Pontoise.

17. Contact

For any question: contact@naskel.io.